Privacy Policy

Account and Order Information

No email address is needed to open an account; a username and password are sufficient. An email address is not required for registration, and this service does not request one when an account is created. Account information is used to verify identity, manage subscription access and handle requests submitted by users.

Order records include the selected plan, order status, payment channel, transaction reference and refund handling records. They are used to provide the subscription, reconcile payments and resolve disputes. Accumulated traffic figures are used to calculate and reset plan allowances, not to reconstruct access content.

When submitting a support ticket, users may provide a description of the issue and necessary error details. Do not submit account passwords, complete payment credentials or subscription keys. Redact sensitive information in screenshots before sharing them.

No-Logs Policy

VPNUV does not record which websites users visit, store browsing history, access destinations, DNS query history or communications, or create connection logs that link an account to specific access activity.

Temporary states needed to establish and forward connections are used only while processing those connections. They are not retained as historical connection logs and are released when a connection ends. Account-level traffic totals are billing data and are handled separately from access destinations. Troubleshooting is limited to error messages users choose to provide and necessary service operation information; browsing content is not requested.

Site Analytics and Local Storage

Website analytics help us understand page views, referral sources and button usage so we can improve content and navigation. Analytics cover interactions on the website and do not extend to other sites users access through international routes. Analytics are not used to build personal browsing profiles.

Cookies and browser local storage may be used to maintain sessions and save login credentials and language preferences. Users can restrict cookies or clear site data in their browser settings. Doing so may require signing in again, and some preferences may return to their defaults. Clearing browser data does not delete an account or order records stored on the server.

Third-Party Payments and Disclosure

Payment methods include Alipay / WeChat Pay / USDT. Payment authorization or transfer confirmation is handled by the relevant third-party payment channel or network, whose data practices are explained by its service provider. VPNUV uses order references and payment results to verify transactions and does not ask users to submit payment account passwords to this service.

This service does not sell account information. Relevant information is provided only as needed to complete transactions, handle user requests or meet applicable legal obligations. Where a third party processes information, only the information needed for the specific purpose is provided.

Data Retention and Deletion Requests

Account information is retained for as long as needed to provide the service. Order, refund and dispute records are retained as needed to reconcile transactions and meet applicable legal requirements. Website analytics are processed only for as long as needed for analysis, then deleted or de-identified. This policy does not set a single fixed retention period.

Users can sign in to the panel and use the support ticket portal to request access to, correction of or deletion of information, specifying the scope of the request. This service will first verify account ownership. Deletion may affect subscription use. Records that must be retained by law or are still needed to resolve an ongoing dispute will be restricted to that purpose and handled once the retention reason no longer applies. Requests concerning third-party payment records should be sent to the relevant payment channel.

Policy Updates and Privacy Requests

When data processing or service procedures change, VPNUV will update this page and revise the month shown above. Important changes affecting account rights will be explained through website announcements or panel notices. Users can check this page for the current policy.

Submit privacy questions and data handling requests through a support ticket in the user panel. Specify the account and type of issue, and avoid including information unrelated to the request. Service usage rules are described in the Terms of Service.